About
Emilia Broz is Operations Director at Longevity Sport Lab in Warsaw. Her work sits behind the member experience: first contact, intake, scheduling, handoff to the coaching team, and the smooth delivery of personalized training and recovery programs. Before LSL, she managed customer service and office operations for the broader Longevity Center group, which gives her direct experience with the client side of a longevity clinic rather than only back-office administration. She is a SWPS University psychology graduate, and the company frames her role around empathy, psychological insight, and strong operational execution.
What to Know
Signature approach
Emilia's contribution is the service system around the diagnostics and training floor. The facility asks clients to move through testing, coaching, recovery, app-supported follow-up, and repeat visits; her role is to make those handoffs feel coherent. The psychology background shows up as an experience layer: keeping a high-tech program human, organized, and easy to navigate.
What sets them apart
- Came through client service. Emilia moved from Longevity Center customer service and office operations into the sport lab's operations lead role, so her understanding of the journey starts at the first client touchpoint.
- Psychology background. SWPS psychology training is relevant in a membership model where trust, clarity, and follow-through affect whether clients stay engaged.
- Local operating focus. Her role is tied to the Warsaw facility, not a remote group-office function.
Affiliations
Other specialists at Longevity Sport Lab
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